Air Canada had been processing refunds for passengers left in the lurch who held refundable tickets. For the first time since June 5, 2020, the stock also surged over $20 on … But passengers holding non-refundable tickets on canceled flights were left out in the cold. American Airlines: Special Assistance Policy. Unlike many other regular insurance policies, Virgin’s comes with no excess payable. This is an increase from 33.9 million in 2011. This coming Monday (overnight on Nov 18 to Nov 19), Air Canada will be moving from their current reservation system to a new passenger service system (PSS) called Altéa Suite. Canada's flag carrier is the 14th largest commercial airline in the world and serves 33 million customers annually with a fleet consisting of 335 aircraft. Air Canada. Major gap in Canada's Air Passenger Protection Regulations. The airline said in October it had processed CA$1.2 billion in refunds. MONTREAL — Air Canada President and CEO Calin Rovinescu says he’s open to providing refunds as a condition for the federal government’s proposed financial assistance for the airline industry. Montreal-based Air Canada provides scheduled and charter air transportation for passengers and cargo to more than 170 destinations on five continents. Air Canada is Canada’s flag carrier and the best in providing an all-round special service to disabled passengers throughout their flight and time at the airport. On May 4, 2020, Air Canada, Canada’s largest airline, announced that it will be re-vamping its safety and sanitation procedures to protect passengers and prevent the spread of the coronavirus. Passengers will also benefit from 24-hour emergency medical assistance, wherever they are in the world. (2) If a passenger requires urgent medical assistance while the flight is delayed on the tarmac after the doors of the aircraft are closed for take-off or after the flight has landed, the carrier must facilitate access to that assistance. Air Canada carried more passengers each year for the last decade, reaching a record of 51.54 million in 2019. 3. Air Canada shares surged more than 28 per cent Monday as news of a potential COVID-19 vaccine and government assistance for the industry eclipsed … Air Canada’s daily cash burn during the quarter was $9 million instead of the $15-$17 million guidance. Marginal note: Passenger disembarkation.